Terms of use

1. Scope

The service is provided by Vakka AI Oy (business ID 3621436-9), Finland. These terms apply as such to browsing the website.

Access to the service is granted only under a written customer agreement. There is no public self-service sign-up and no free trial: access is granted to a customer organisation, which administers its own users and is responsible for their conduct.

The service is intended for organisations, not for consumer use.

2. Website content

• The content of this site is general information about the service. It is not an offer, a commitment or professional advice.
• Prices, feature descriptions, references and timelines describe the position at the time of publication and may change.
• We aim to keep the site available and current, but we do not warrant that it will be uninterrupted or error-free.

3. Right of use and acceptable use

For the term of the agreement, the customer receives a non-exclusive, non-transferable right to use the service in its own business to the extent set out in the customer agreement.

• The service may not be resold, leased or made available to a third party without a written agreement.
• Reverse engineering or decompilation is prohibited except to the extent mandatory law allows it.
• Load testing, penetration testing and security testing require written prior permission.
• Material the customer has no right to store, or that is unlawful or infringes third-party rights, must not be stored in the service.
• Credentials must not be shared. The customer is responsible for its users' conduct and for keeping credentials safe, and must tell us without delay if it suspects misuse.
• Technical limits, usage quotas and security controls must not be circumvented.

4. Customer material

The customer owns the material it stores in the service. We acquire no ownership or right of use beyond providing the service on the customer's instructions.

We do not use customer material to train AI models, and we do not permit our subprocessors to do so.

The customer is responsible for having the right to store the material and for having met its own transparency obligations towards data subjects. Processing of personal data is governed by the data processing agreement.

• Material in special categories of personal data — health data, for example — may be processed with the service's AI features only as separately agreed in writing and on a package that supports it. On other packages such material is stored without AI analysis.
• The service provides classifications for this: a confidential attachment is analysed with identifiers removed and is never indexed for search, and an attachment marked archive-only is not processed by AI at all.

5. AI-generated content

The service uses AI to produce extracted values, summaries, answers and task suggestions from the customer's own material. These are proposals, and they can be incomplete or wrong.

AI-generated content is meant to be reviewed by a person. It is not legal, financial or other professional advice, and no decision should rest on it without checking the source document. The service labels AI-generated values and requires human confirmation.

Responsibility for decisions based on AI-generated information rests with the customer.

6. Availability, maintenance and product changes

• We aim to keep the service continuously available. These terms contain no service level commitment; any service level is agreed in the customer agreement.
• Maintenance breaks are scheduled outside office hours where possible and announced in advance. Urgent security fixes may be applied without prior notice.
• We develop the service continuously and may change individual features. We do not remove material functionality described in the customer agreement without 30 days' notice.

7. Intellectual property

The service, the website, the software, the documentation, and our names and trade marks belong to Vakka AI Oy or its licensors. These terms transfer no intellectual property rights.

If the customer gives feedback or improvement ideas about the service, we may use them to develop the service without compensation. This does not extend to the customer's material or its trade secrets.

8. Fees

• Prices and invoicing follow the customer agreement and the price list in force.
• A monthly subscription is invoiced in advance per calendar month. Cancelling or changing package mid-month does not produce a partial-month credit.
• Cancellation and downgrades take effect at the end of the following full calendar month.
• Late payment interest and collection costs follow the law. We may suspend the service for material and uncured non-payment; suspension does not delete material.

9. Limitation of liability

The website is provided as is. We are not liable for decisions made on the basis of its content.

For the service, our liability is determined by the customer agreement. We are not liable for indirect or consequential loss such as lost profit, business interruption or third-party claims, unless the customer agreement provides otherwise.

Nothing in these terms limits liability that cannot be limited under mandatory law, such as liability for intent or gross negligence.

10. Third-party services

At the customer's request the service can be connected to third-party systems. Integrations are separately agreed work and are not part of the standard right of use.

We are not responsible for the operation, availability or terms of third-party services. Links on this site are neither a recommendation nor a guarantee.

11. Security reports

Report any vulnerability you find to tietoturva@vakka.ai. We reply within one business day and keep you informed as the fix progresses.

We will not pursue legal action over a report made in good faith, provided the reporter did not damage or exfiltrate data, did not disrupt the service, and did not publish the finding before it was fixed.

12. Changes to these terms

We may update these terms. We notify customers of material changes by email 30 days in advance and publish the updated version on this page. Changes concerning use of the website take effect when published.

13. Governing law and disputes

These terms are governed by Finnish law, excluding its conflict of law rules. Disputes are to be resolved primarily by negotiation. Failing that, they are settled by the district court of Vakka AI Oy's domicile in Finland unless the customer agreement provides otherwise.